Domestic Shipment processing time:
All orders are processed within 2-4 business days (Monday - Friday). We do not deliver on the weekend for product integrity during warm months. Delivery is standard (1-3 business days) unless otherwise noted on individual product.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via e-mail or telephone.
Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date.
We hope you are happy; However, if you are not completely satisfied with your purchase for any reason, you may return any unused item in it's original packaging to us for store credit or exchange.
If your order contains incorrect goods or damaged items, please contact me immediately with your order number and pictures if necessary.
If a refund or store credit is required you will be asked to provide proof of the default or damage, either with photographic evidence or by returning the purchased product.
All returns must be postmarked within 14 days of the purchase date. No sale items are returnable.
Shipping costs are non-refundable and will be deducted from your total refund amount. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact us via our email address at
self-care@EllenbyVSD.com for return label and shipping instructions.
All goods must be in their original packaging.
Please note we cannot accept returns of used products or because you disapprove of the scent.
Thank you so much for your support and understanding.
After receiving your return and inspecting the condition of your item, we will process your [return or exchange]. Please allow at least 7 days from the receipt of your item to receive your [return/exchange/return or exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by e-mail when your return has been processed.]
Disclaimer: The information provided by Veron Silvera Design (“we,” “us” or “our”) on www.ellenbyvsd.com and our mobile application is for general informational purposes only. All information on the Site [and our mobile application] is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site [or our mobile application].
Under no circumstance shall we have any liability to you for any loss or damage of any kind incurred as a result of the use of the site [or our mobile application] or reliance on any information provided on the site [and our mobile application]. Your use of the site [and our mobile application] and your reliance on any information on the site [and our mobile application] is solely at your own risk.
The Site cannot and does not contain [medical/legal//health/other] advice. The [legal/medical /health/other] information is provided for general informational and educational purposes only and is not a substitute for professional advice.
Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of [medical/legal/health/other] advice. The use or reliance of any information contained on this site [or our mobile application] is solely at your own risk.
The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. Your individual results may vary.
Statements regarding our natural products have not been evaluated by the FDA and these products are not intended to diagnose, treat, cure, or prevent any disease or condition.
Veron Silvera Design, Veron Silvera Designs LLC, will not be held responsible if irritations/breakouts occur.
Each persons tolerance level for each products varies. Please always consult your physician before using any new product or supplement.
MONDAY - FRIDAY 9 - 6
SATURDAY 9 - 6
SUNDAY 9 - 3