Domestic Shipment processing time:
All orders are handmade to order and processed within 2-4 business days and we do not deliver on the weekend for product integrity during warm months.
Delivery is standard (3-5 business days) unless otherwise noted on individual product.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via e-mail or telephone.
Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date.
We hope you are happy; However, if you are not completely satisfied with your purchase for any reason, you may return any unused item in it's original packaging to us for store credit or exchange.
If your order contains incorrect goods or damaged items, please contact me immediately with your order number and pictures if necessary.
If a refund or store credit is required you will be asked to provide proof of the default or damage, either with photographic evidence or by returning the purchased product.
All returns must be postmarked within 14 days of the purchase date. No sale items are returnable.
Shipping costs are non-refundable and will be deducted from your total refund amount. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact us via our email address at
info@EllenbyVSD.com for return label and shipping instructions.
All goods must be in their original packaging.
Please note we cannot accept returns of used products.
Thank you so much for your support and understanding.
After receiving your return and inspecting the condition of your item, we will process your [return or exchange]. Please allow at least 7 days from the receipt of your item to receive your [return/exchange/return or exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by e-mail when your return has been processed.]